Before Calling

Before contacting technical support, please review the following checklist:

• Have you read the README.WRI file? It contains current information on the RDK that may not be included in the manual.
• Can you duplicate the problem consistently? Can you duplicate the problem on a different computer or with a different model?
• Have you looked at our site on the World Wide Web? It can be found at http://www.palisade.com. Our Web site also contains the latest FAQ (a searchable database of tech support questions and answers) and RDK patches in our Technical Support section. We recommend visiting our Web site regularly for all the latest information on the RDK and other Palisade software.